Tuesday, September 7, 2010

Haddad's Market: 90 years of customer loyalty goes both ways

Let's take a poll and see how many local and national grocery stores have gone belly-up over the years here in Central Illinois. Quite a few. Now let's list the heavy hitters that have come into town, threatening to and succeeding in burying all the little guys.

Whatever the key to long-term success is, Haddad's Market seems to hold it. I had the pleasure of interviewing past and current owners of Haddad's for the September issue of InterBusiness Issues.

Click here to read it.

Sounds like the secret just may be what seems to have been lost in today's society: smart business practices, personalized customer service, and community loyalty. Go figure.

No comments:

Post a Comment

For those of you not commenting directly from a blog, the simplest way to leave a comment is to go to the "Comment as" dropdown menu and select Name/URL. Type in your name and don't worry about the URL.